Returns & Exchanges
We stand behind every piece we make. If you’re not completely satisfied with your order, you can return it within 14 days of delivery for a refund, exchange, or store credit.
Eligibility
To qualify for a return:
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Item must be unworn, in original packaging, and include all accessories (gift boxes, certificates, etc.).
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Returns must be initiated within 14 days of receiving your order.
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Custom items, final sale products (Moissanite, Solid Gold, Platinum, Hollow Gold), and licensed league pieces (e.g. NFL, NBA, NCAA) are not eligible for return or exchange.
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Any item showing signs of wear or damage will not be accepted.
How to Start a Return
Visit our Return Portal to start your return or exchange.
You’ll need your order number and the email address used at checkout.
Once your request is approved, you’ll receive a prepaid return label and instructions for sending your item back.
Refunds & Processing
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Refunds are issued to your original payment method once your return is received and inspected.
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Please allow up to 7–10 business days for your refund to appear, depending on your bank or card provider.
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If you selected store credit or exchange, you’ll receive an email confirmation with next steps.
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Shipping costs are non-refundable.
Exchanges
If you’d like to exchange your item for a different size or style, simply choose “Exchange” when starting your return. Exchanges are processed as soon as your original item is received and verified. Please note that there is a maximum limit of 2 exchanges per order.
Warranty & Repairs
If your piece arrived damaged or needs repair, please visit our GLD Lifetime Warranty page for replacement or repair requests.
Warranty claims are handled separately from returns.