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Frequently Asked Questions

Gold Plated and Vermeil Non-Custom Items

GLD is committed to providing the highest standard of jewelry –which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. If your product is damaged, it fades or stops working under normal wear, this guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value. Please note that once a damaged product is returned, the item is discarded, and we will not be able to reship it back to you. A Shipping and Handling fee of $19.99 will be charged for all Warranty Replacements.

*The lifetime guarantee does not cover lost or stolen items.

Custom Items

All Customized Jewelry is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece in the event that you experience any defects in craftsmanship or breakage due to manufacturing defects. This guarantee will be voided immediately in the event that user damage is detected (ie: water damage, accidental breakage, missing stones, etc.). Once the 30-day guarantee has expired, a $99 USD Repair Fee will be charged for all future repairable product issues. For more information on your product, please see our policies here.

Tracking and Insurance

All orders will receive full tracking information via email and/or SMS text. Please allow 1-2 business days for your order to be processed.

GLD is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Hold at location is available with FedEx Delivery Manager with your tracking information, if you will not be home for delivery on expedited services.


* All domestic orders $599 USD or above will be shipped with signature required. *

Domestic:

Standard Economy:

GLD ships FedEx Ground and/or USPS Mail services are used for standard shipping. These services are offered for FREE on all orders. Please allow 5-10 business days for delivery (3-5 weeks for AK, HI, and U.S. Territories). PO box addresses are allowed.

Expedited:

Expedited shipping services are available at checkout for most items and locations. Orders placed before 9:00 AM EST Monday-Friday will be shipped out that same day. Saturdays, Sundays and holidays are not considered business days.

Delivery will be made by FedEx Ground or FedEx Express during business days depending on delivery location.  We cannot deliver to domestic PO boxes with expedited services.

International:

Availability:

GLD Shop ships to over 220+ countries worldwide!

Standard Economy:

Free GlobalPost and FedEx international shipping. Please allow 3-4 weeks for delivery.

GLD Shop ships to over 220+ countries worldwide!

When ordering outside of United States of America, the recipient is responsible for assuring the product can be imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.

Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.

 

Please note that orders subject to the BOGO (Buy One Get One Free) sales promotion will be taxed at the true commercial value rather than the 100% discount of the item(s).

If you have any questions regarding your international order, please contact support@gld.com.  

GLD is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Yes, we only use 14-18k yellow gold, real .925 sterling silver, and genuine white/black rhodium. All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Jewelry Vigilance Committee.

Immediately after placing your order, we will send an email to the address you provide with an
order/invoice number. This is a 7-digit number you can use to reference your order. Any items returned for a refund will have a $5.99 processing fee that is automatically applied. In the event you need to make a return, or have any questions about your order status, please provide our customer support
team with your name and order number.

See full Return Policy here.

The following methods of payment are accepted:

  • All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc.
  • Pre-Paid Debit Cards
  • PayPal
  • Shop Pay - pay in 4 equal installments, no credit required.

If you used PayPal or Shop Pay to pay for your items and you're waiting for a refund after returning them but haven't received it within 3-7 business days after the refund was processed, please contact
PayPal or Shop Pay for more information about your reimbursement.

*Only one discount can be applied per order.*

Discount codes are sales specific and are only available for a limited time. If a discount code is no longer available it can not be applied to your order.
Discounts are excluded from Pre-Discounted Items, Solid Gold and Customs.
*Only one discount can be applied per order.*

Jewelry should be kept dry. Avoid exposing your items to water or extensive/intense humidity. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.

No, our gold plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.

Vermeil is a term used to describe high-quality jewelry that must meet the following standards:

1.) The base metal is .925 Sterling Silver (no brass, copper, nickel, or tungsten)

2.) The gold karat must be at least 12K. We utilize 18K and 14K, depending on the piece. 

3.) The gold must be at least 2.5 microns thick.  This is much thicker than electroplating or typical gold dipped jewelry and will outlast typical gold plated items.

 *All Vermeil items are a 925 sterling silver base, except Franco and Tennis chains which are made of a stainless steel base due to the chain style.*

GLD offers customized designs ranging from numbers, letters, symbols, and logos. Any personalized pendant you want, we can craft for you! All custom orders will be Solid Gold material, White Solid Gold, or Sterling Silver upon request. The minimum quote for a custom order is $2,000, with a $250.00 deposit fee made through Custom Jewelry Consultation product on the site - which is applied in full toward the cost of the piece if you move forward to build it. Please contact support@gld.com or call us at 855-252-3775 If you have further questions.

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you.  We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at support@gld.com, be sure to include your name, order number, and any other important information that will allow us to better serve your request.

Your personalized item takes time to craft and test; please allow 4-6 weeks for delivery of your solid gold order. Discount codes are not valid on solid gold items. Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. If you have any other questions regarding your Solid Gold purchase, please contact support@gld.com.

GLD has the final call in all pricing discrepancies.

All entries MUST have proof of GLD logo tattoo (photo/video required). All qualifying tattoos are at GLD discretion. Please contact us through Instagram @ShopGLD for tattoo submissions and questions.

Prizes will consist of $200 store credit for the old GLD logo or partially qualifying tattoos, and $400 store credit for the new/current logo > 2” AND PRE approved by GLD. Store credit gift codes are a one-time-
use only and excludes the use of the discount on all Solid Gold items. All participants must be the receiver of the physical tattoo in order to claim a prize.

*All rules are at GLD discretion*