How does the lifetime guarantee work?

GLD is committed to providing the highest standard of jewelry, which is why we offer a Lifetime Guarantee for all purchases of non-custom, non-moissanite Gold Plated and Vermeil pieces. If your product becomes damaged, fades, or stops functioning under normal wear, this guarantee entitles you to a one-time replacement.

If the exact item is no longer available, you may exchange it for another Gold Plated or Vermeil, non-custom, non-moissanite item of equal or lesser value.

Please note that once a damaged product is returned to us, cannot be reshipped back to you.

Warranty Processing Fees
Replacement requests under the Lifetime Guarantee are subject to a non-refundable processing fee based on the item type:

  • $19.99 Warranty Fee
    • Standard Gold Plated (Yellow Gold, White Gold, Rose Gold, and other finishes)
    • Excludes earrings and non-iced Vermeil
  • $29.99 Warranty Fee
    • All Earrings
    • Non-Iced Vermeil items


For specific instructions on how to file a warranty request or confirm if your product is eligible, please reach out to our Customer Service team at support@gld.com.


Exclusions and Limitations

The Lifetime Guarantee does not cover the following item types:

  • Custom jewelry
  • Solid Gold jewelry
  • Moissanite jewelry
  • Watches
  • Grillz
  • Apparel

Watch Warranty

All Watches come standard with a 1-Year warranty. A 2-Year warranty is available for purchase at the price of $99 USD within the first 30 days of purchase.
Our warranty coversdefects in material or workmanship one year from the date of purchase. A dated sales receipt must be included to show your product was purchased within the warranty period.

  • The hands, dial and watch movement are the only components covered under this warranty.
  • If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of the merchant.

This warranty does not cover:

  • battery, case, stones, strap, or bracelet
  • damage resulting from improper handling, lack of care, accidents, or normal wear and tear

This FREEwarranty is voided if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship. A $49 USD repair fee will be invoiced.

Watch Extended Service Plan

The GLD Extended Service Plan (ESP) is an extension to the standard warranty. The standard warranty is already included with your watch purchase. This option will extend warranty coverage by one year, in addition to your original term of coverage. This warranty extension can only be added within 30 days ofthe original purchase date.
In addition to the standard policy, this warranty offers:

  • (1) Additional year of coverage
  • 1-Time missing stone replacement


Custom Item Warranty + Repairs

Custom items are final sale purchases. All of our Customized Jewelry is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece if you experience any defects in craftsmanship or breakage due to manufacturing defects within 30 days from the delivery date.


This guarantee will be voided immediately if user damage is detected (e.g., water damage, accidental breakage, missing stones, etc.). Please allow 4-8 weeks from the day we receive your package to repair the product.
After the 30-day guarantee, all future repairable issues will be invoiced with a $99 repair fee. Depending on the extent of the damage, you may be invoiced more than the standard repair fee.


Please note that any damage caused by exposure to water will automatically void any potential repair service, and GLD will not be able to repair your product.

Solid Gold Repairs

Solid Gold items are final sale purchases. We offer repair services for a fee of $99 for all future repair issues.

Moissanite Repairs

Moissanite items are final sale purchases. We offer repair services for Moissanite pieces at a flat rate of $49.99, which covers standard repairs. If a stone replacement is needed and the cost exceeds this amount, you will be responsible for the additional charge. All pricing will be confirmed before proceeding.