Start a Return, Exchange, Warranty, or Repair

You can use this link below to initiate a return, exchange, warranty replacement, or repair through our online portal: Initiate a GLD Return

Policy Links

Warranty/Repair Policy

Return or Exchange

We accept returns and exchanges for items in brand-new, unworn condition within 14 days of delivery.

What you need:

• Your order number
• The email address used at checkout
  

Important notes:

• All BOGO or free promotional items must be returned to receive a full refund
• Solid Gold, Custom, Moissanite jewelry, and Grillz are not eligible for return or exchange

How it works:

1. Submit the form
2. Get your return label
3. Send your item back
4. Receive a refund, store credit, or exchange

Warranty or Repair

If your item has damage, you can request a warranty replacement or repair using the same form.

Pricing:

• Gold Plated – $19.99
• Earrings / Non-Iced Vermeil – $29.99
• Moissanite – $49.99
• Solid Gold, Watches, Custom – $99.99 (repair only)

How it works:

1. Select “Warranty/Repair” in the form
2. Pay the applicable fee
3. Use the provided label to send the item back
4. Once received and inspected, we’ll process the replacement or begin the repair